Quality Improvement Fundamentals and Tools
5 DaysQuality Improvement Fundamentals and Tools
Course Objectives
By the end of the course, participants will be able to:
- Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
- Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
- Apply widely used improvement methodologies
Target Audience
Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance
Target Competencies
- Problem solving
- Applying quality tools
- Selecting quality models and systems
Course Outline
- Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Models
- History of Quality
- What is TQM?
- Benefits of Implementing a Quality Model
- The Cost of Poor Quality
- The Gurus Comparison (Deming, Crosby, Juran, etc.)
- Selecting the Right Model for your Organization
- The Quality Maturity Ladder
- Improvement Tools and Methodologies
- What Is a Quality Tool?
- The Seven Quality Control Tools
- Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
- Tree Diagrams: How-How and Why-Why Diagrams
- Lean Thinking
- Methodologies for Continual Improvement
- Continual Improvement and Kaizen
- The PDCA and A3 Methodology
- The Need for Innovation Improvement and Industry 4.0
Mawred Certificate
Mawred Certificate courses by Al mawred Training & Consulting are designed for those willing to challenge themselves and go the extra distance...
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Classroom Schedule
Virtual Schedule
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